Employee & User Experience
EX | CX - Employee & Customer Experience
We firmly believe that the customer experience approach has taken hold in all types of business and economic sectors, in both B2B and B2C businesses. Experience management is a necessary step in orientation towards the customer. Products are tangible, services are intangible and experiences are memorable, that is, because experiences happen in the minds and hearts of customers.
CX - Customer Experience
We incorporate an employee centric vision, which reflects in a more real way how your employee lives and perceives his/her relationship with your company and its project. This is the objective of employee experience management (EX). An experience that is the sum of the perceptions that the employee has in each of the interactions with the company in which he or she is employed and in real time.
Specific design of the company's Customer Journey aligned with its objectives.
Painpoints in the relationship with our clients.
Customer identification : Buyer Personas.
Introduction of emotional analysis with the client.
Relationship between business data to organisational sources.
Parameterisation of the digital customer experience management platform.
Launch & Change Management | Usability.
Exploitation and continuous improvement.
BENEFITS FOR YOUR COMPANY
Adaptation of products and services to client needs and demands.
Implementation of new processes or work methods.
Improvement in brand ratings.
Increased retention of key customers.
The have already done it